FINOAK Atelier 15/4 260 Engineered Oak Flooring

1. Product-Specific Fitting Instructions

Each flooring product has unique fitting instructions due to differences in installation methods and materials.

• Study Instructions: Read and follow the specific guide for your chosen flooring to prevent damage during installation.
• Unique Systems: Click-lock, glue-down, expansion gaps, and subfloor preparation all vary by product.
• Preventing Damage: Incorrect fitting can lead to buckling, lifting, or damaged edges — and may void your warranty.

2. Essential Add-ons for Warranty Validity

• Laminate Flooring: Requires a DPM (Damp Proof Membrane) and suitable underlay.
• SPC/Vinyl Flooring: Almost always requires a DPM, especially in moisture-prone areas.
• Carpets: Quality underlay is essential for comfort, durability, and pile maintenance.
• Engineered Wood/Bamboo: May require a DPM and/or specific underlay depending on subfloor and installation method.
• Always Check: Refer to the product's specific installation guide for mandatory accessories.

3. Necessary Accessories

• Adhesives/Glues: Specific glues required for glue-down installations.
• Profiles & Trims: Essential for neat transitions between flooring types or at doorways.
• Skirtings & Quarter Rounds: Cover expansion gaps along walls.
• Subfloor Prep: Must be clean, dry, level, and sound — levelling compounds may be needed.

4. How Warranty Claims Work

Warranties are provided by the flooring manufacturer or supplier. We facilitate the process for you.

• Claim Process: Contact us with details and photographic evidence.
• Manufacturer Involvement: We inform the manufacturer/supplier and provide them with the necessary information for assessment.
• Resolution: The manufacturer assesses the claim — may involve an inspection — and coordinates replacement or refund.

1. Your Delivery Experience

Your freight is fully insured from our warehouse to your doorstep.

• Trusted Partners: Reliable staff and insured transit.
• Acceptance & Inspection: Check packaging carefully before signing. If there is significant damage, refuse delivery.
• Reporting Issues: Contact us immediately with photographic evidence for resolution.

2. Important Delivery Requirements

• Recipient Required: Someone must be available to check and sign.
• Street Address Only: Deliveries to a physical street address only.
• Truck Access: Sufficient access needed for a truck up to 10 tons and 4m in height.
• Offloading Proximity: Truck must park within 20m of offload point.
• Ground Level Only: Drivers cannot carry items to upper floors.

3. Delivery Estimates

Carrier transit times (Economy) apply after the 1–2 day processing period.

• Interwarehouse Movement: May add an extra 3–4 business days if stock needs transferring.

4. Free Delivery

• Eligibility: Check product pages for details.
• Estimated Times: Typically 2–3 business days plus potential 3–4 days for interwarehouse movement.

1. Secure Payment & Order Confirmation

We use PayFast for all transactions, ensuring your financial details are protected.

• PayFast Verified: Safe and encrypted payment processing.
• Immediate Confirmation: Email confirming your order details shortly after checkout.

2. Stock Availability & Processing

We update stock diligently. If an item sells out due to high demand, we'll contact you promptly.

• If Stock Issues Arise: We offer a full refund, alternative product, or backorder with estimated SA shipment dates.
• Typical Processing: Orders ready within 1–2 business days. Warehouse transfers may add 3–5 business days.

3. Ready for Pickup or Dispatch

Once prepared, we'll send a notification. Local deliveries arrive 1–2 business days after dispatch; outlying areas may take up to 5 additional days.

• Dispatch Confirmation: Details on your order's readiness.
• Tracking Info: Available for deliveries with trusted transport partners.

4. Collection or Delivery

• Pick-Up: Visit your supplier location with ID and order confirmation.
• Delivery: Via trusted transport partners with order tracking.

5. Returns & Exchanges

Contact us within 30 days of delivery. Flooring must be in original, unopened, resalable packaging. Customer covers return shipping costs & potential handling fees.

• Return Window: 30 days post-delivery.
• Condition: Original, unopened packaging only (includes leftover unopened boxes).
• Exclusions: Sale items and Special Orders are non-returnable.

1. Measuring in Square Meters (m²)

For most plank, tile, and carpet tile products: laminate, vinyl planks/tiles, PVC tiles, engineered wood, bamboo flooring, and carpet tiles.

• How to Measure: Length × Width = Area in m².
• Accuracy: Measure to the nearest 1cm (0.01m).

Wastage to add:

• Standard Rooms: Add 10%
• Long & Narrow Areas (hallways): Add 15%
• Herringbone or Complex Patterns: Add 20%

2. Products Sold by Running Meters

For broadloom carpets, sheet vinyl, artificial grass, and some rubber flooring.

• How to Measure: Measure the longest length and widest width required.
• Accuracy: Precision is critical — measure to the nearest millimeter.
• Measure into Doorways: Always measure into doorways and under built-in fixtures.
• Check Product Roll Width: Rolls come in specific widths (e.g. 2m, 3m, 3.66m, 4m, 4.2m).
• Calculating Joins: If your room is wider than the roll, calculate total linear meters required factoring in pattern matching.

3. Measuring for Blinds

Essential for Venetian, roller, vertical blinds, and shutters.

• Reveal Fit (Inside Mount): Measure inside width at top, middle, and bottom — use the smallest. Same for height.
• Face Fit (Outside Mount): Measure the window opening plus desired overlap for full coverage.
• Check for Obstructions: Note any handles, latches, tiles, or mouldings that might interfere.

1. Usage Classification Filter

Ensure your floor withstands traffic. Filter by usage rating (Residential, Light Commercial, Heavy Commercial).

• Find floors for high-traffic areas.
• Select durable options for busy homes.
• Match floor to your specific needs.

2. Moisture Resistance Filter

Identify floors perfect for kitchens, bathrooms, and other damp areas.

• Waterproof options for wet rooms.
• Resilient materials for high-humidity zones.
• Protect your investment from moisture damage.

3. Guarantee Filter

Filter by the length of the manufacturer's guarantee for peace of mind.

• See floors with 10, 20, 25+ year guarantees.
• Choose durable, long-lasting options.
• Invest with confidence in quality.

4. Compare Button

See product specifications side-by-side on our product pages.

• Directly compare features, specs, and prices.
• Identify key differences easily.
• Make informed feature-by-feature choices.

5. Product Page Tabs

Quickly access detailed info: Description, Specifications, and more.

• Detailed product descriptions.
• Key specifications at a glance.
• All the essential details in one place.

6. Flooring Type Overview Pages

Get a quick understanding of a floor's construction, installation, pros, cons, and care.

• Quick insights into materials.
• DIY-friendliness and installation tips.
• Key properties & quality details.

7. Comprehensive FAQ Pages

Deep dive into flooring types with accurate, easy-to-understand information.

• Answers to common questions.
• Detailed explanations of flooring aspects.
• Research-friendly, informative content.

1. Screen Displays & Settings

Your computer monitor, tablet, or phone screen has its own calibration. This means colours can appear slightly different from one device to another.

• Resolution & Calibration: Higher quality screens and proper calibration generally show more accurate colours.
• Brightness & Contrast: Your personal settings can also influence how colours are perceived.
• Colour Profiles: Different devices use different colour profiles (e.g., sRGB, Adobe RGB).

2. Lighting Conditions

The type of light in your room significantly impacts how flooring colour appears.

• Natural Light: Differs throughout the day (morning vs. afternoon).
• Artificial Light: Warm LED bulbs cast a yellowish tone, cool LEDs cast a blueish tone.
• Room Ambience: Even furniture and wall colours can affect the perceived shade.

3. Our Commitment & Your Best Choice

We strive for the highest accuracy, but seeing it in person is always best.

• Order a Sample: The most reliable way to check colour and texture.
• Visit Showroom (if applicable): Experience the flooring in real-life settings.
• Terms & Conditions: Acknowledge that minor variations are possible but aim for accuracy.