Browse our flooring FAQs by floor type below, or jump to the top questions and key terms. Still stuck? Contact our team.
Top Questions — All Flooring
For pet owners, waterproof vinyl (SPC/WPC) and laminate flooring with high AC ratings are excellent choices due to their scratch and stain resistance. Ensure they are also easy to clean. Compare Flooring Types
Consider traffic levels, moisture exposure, desired aesthetic, and budget. Our Product Overview Pages offers more detailed advice.
No Flooring installation is truly Waterproof, the correct term is Water-resistant flooring which means it can withstand spills and moisture but flooding or prolonged exposure can cause damage to the flooring or installation.
VOCs (Volatile Organic Compounds) are chemicals that can be released into the air from flooring materials. High VOC emissions can negatively impact indoor air quality. Look for products with low or zero VOCs, or those certified by organizations like Greenguard, for a healthier home environment.
A floating floor is not attached to the subfloor; planks are joined to each other. This method is common for laminate, vinyl plank (SPC/WPC), and engineered wood. A gluedown installation uses adhesive to directly bond the flooring to the subfloor, common for LVT and some engineered woods. The best method depends on the product and subfloor type.
An underlayment is installed beneath your flooring for cushioning, sound absorption, and moisture protection. It's often recommended or required by manufacturers for optimal performance and warranty.
Acclimation is the process of allowing your new flooring to adjust to the temperature and humidity of the room where it will be installed. This is critical for dimensional stability, preventing expansion, contraction, warping, or gapping issues after installation. Always follow the manufacturer's recommended acclimation period and conditions.
Your subfloor must be clean, dry, level, and structurally sound for the best results. Each product type has specific tolerances that is specified by each manufacturer, specifically for uneven or sloping sub floors.
Subfloor imperfections must be addressed before installation. Minor unevenness can often be fixed with a leveling compound. Significant slopes or dips may require more extensive subfloor repair. Each flooring product has specific subfloor tolerance requirements; exceeding these can void warranties.
This is often possible if the existing flooring is level, securely adhered, and in good condition. For instance, well-secured vinyl, tile, or even certain types of old linoleum can serve as a base for new vinyl plank or laminate. However, solid hardwood or carpet typically need to be removed. Always check specific product installation guidelines.
General maintenance usually involves regular sweeping or vacuuming to remove grit, followed by damp mopping with a manufacturer-approved floor cleaner. Avoid excessive water, harsh chemicals, or abrasive pads, as these can damage the finish or material. Specific care varies by flooring type (e.g., hardwood vs. vinyl).
Key Terms & Quick Definitions
The process of allowing flooring materials to adjust to the temperature and humidity of the installation environment before installation.
Why it matters: Crucial for preventing expansion, contraction, warping, or gapping issues after the floor is laid. Always follow manufacturer's recommended acclimation time.A durability standard, primarily for laminate flooring, indicating resistance to scratching and wear.
Why it matters: Rated on a scale from AC1 (light residential) to AC5 (heavy commercial). Higher ratings mean better durability for high-traffic areas.The central structural layer of many flooring types (like LVT, laminate, engineered wood).
Why it matters: Determines the flooring's stability, moisture resistance, and overall durability. Common cores include HDF, MDF, SPC, and WPC.Resilient flooring usually glued down that mimics natural materials like wood or stone.
Why it matters: Offers water resistance and a realistic aesthetic, often with a comfortable feel underfoot. LVP specifically refers to plank formats.A protective layer (often plastic sheeting or integrated into underlayment) placed between the subfloor and finished flooring.
Why it matters: Prevents moisture from migrating up through the subfloor and damaging the flooring material, especially critical on concrete subfloors or in basements.A type of rigid core luxury vinyl flooring, usually with a click lock fitting system for a floating floor installation.
Why it matters: It's known for being 100% waterproof, highly stable (won't expand/contract much with temperature changes), and very durable, making it excellent for high-moisture areas.The structural base layer beneath your finished flooring (e.g., concrete, plywood).
Why it matters: Its condition (level, dry, clean) is critical for a successful and long-lasting flooring installation. Proper preparation is key.A protective layer installed between the subfloor and the finished flooring.
Why it matters: Provides cushioning, sound dampening, insulation, and can act as a moisture barrier, improving comfort and performance.Waterproof means the material itself won't be damaged by water. Water-resistant means it can withstand spills for a limited time.
Why it matters: Crucial for selecting flooring for areas like kitchens, bathrooms, and basements where moisture is a concern.The protective top coating on vinyl and laminate flooring.
Why it matters: It's measured in mils (thousandths of an inch); a higher mil rating generally indicates greater resistance to scratches, scuffs, and stains.Still Need Help?
Can't find what you're looking for? Our team is happy to help — reach out and we'll get back to you, usually within 6 business hours.
Online store — Brackenfell, Cape Town admin office (no walk-ins).