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Fitting & Warranty – Your Guide to Lasting Floors

Ensure your beautiful new floor performs perfectly and stays protected with correct fitting and warranty adherence.

Your warranty is valid only when specific installation guidelines and requirements are met.

1. Product-Specific Fitting Instructions

Each flooring product has unique fitting instructions due to differences in installation methods and materials.

Study Instructions: Read and follow the specific guide for your chosen flooring to prevent damage during installation.
Unique Systems: Click-lock, glue-down, expansion gaps, and subfloor preparation all vary by product.
Preventing Damage: Incorrect fitting can lead to buckling, lifting, or damaged edges — and may void your warranty.

2. Essential Add-ons for Warranty Validity

Laminate Flooring: Requires a DPM (Damp Proof Membrane) and suitable underlay.
SPC/Vinyl Flooring: Almost always requires a DPM, especially in moisture-prone areas.
Carpets: Quality underlay is essential for comfort, durability, and pile maintenance.
Engineered Wood/Bamboo: May require a DPM and/or specific underlay depending on subfloor and installation method.
Always Check: Refer to the product's specific installation guide for mandatory accessories.

3. Necessary Accessories

Adhesives/Glues: Specific glues required for glue-down installations.
Profiles & Trims: Essential for neat transitions between flooring types or at doorways.
Skirtings & Quarter Rounds: Cover expansion gaps along walls.
Subfloor Prep: Must be clean, dry, level, and sound — levelling compounds may be needed.

4. How Warranty Claims Work

Warranties are provided by the flooring manufacturer or supplier. We facilitate the process for you.

Claim Process: Contact us with details and photographic evidence.
Manufacturer Involvement: We inform the manufacturer/supplier and provide them with the necessary information for assessment.
Resolution: The manufacturer assesses the claim — may involve an inspection — and coordinates replacement or refund.

Pro Tip: Always download and keep a copy of the specific installation guide for your chosen flooring. It's your best reference for correct fitting and warranty validation!

Delivery & Offloading Explained

We ensure your flooring arrives safely and efficiently. Here's what you need to know.

We partner with trusted transport companies to deliver your order with care.

1. Your Delivery Experience

Your freight is fully insured from our warehouse to your doorstep.

Trusted Partners: Reliable staff and insured transit.
Acceptance & Inspection: Check packaging carefully before signing. If there is significant damage, refuse delivery.
Reporting Issues: Contact us immediately with photographic evidence for resolution.

2. Important Delivery Requirements

Recipient Required: Someone must be available to check and sign.
Street Address Only: Deliveries to a physical street address only.
Truck Access: Sufficient access needed for a truck up to 10 tons and 4m in height.
Offloading Proximity: Truck must park within 20m of offload point.
Ground Level Only: Drivers cannot carry items to upper floors.

3. Delivery Estimates

Carrier transit times (Economy) apply after the 1–2 day processing period.

Area	Transit Time	Total Estimated
Metro Areas	1–2 business days	2–4 business days
Outlying Areas	2–4 business days	3–6 business days
Rural Areas	4–6 business days	5–8 business days

Interwarehouse Movement: May add an extra 3–4 business days if stock needs transferring.

4. Free Delivery

Eligibility: Check product pages for details.
Estimated Times: Typically 2–3 business days plus potential 3–4 days for interwarehouse movement.

Pro Tip: Ensure someone is available, the access route is clear, and your order confirmation is ready to make offloading smooth and efficient!

Your Order & Returns Journey

From checkout to your doorstep, we make the process clear and simple.

Here's what to expect after you place your order:

1. Secure Payment & Order Confirmation

We use PayFast for all transactions, ensuring your financial details are protected.

PayFast Verified: Safe and encrypted payment processing.
Immediate Confirmation: Email confirming your order details shortly after checkout.

2. Stock Availability & Processing

We update stock diligently. If an item sells out due to high demand, we'll contact you promptly.

If Stock Issues Arise: We offer a full refund, alternative product, or backorder with estimated SA shipment dates.
Typical Processing: Orders ready within 1–2 business days. Warehouse transfers may add 3–5 business days.

3. Ready for Pickup or Dispatch

Once prepared, we'll send a notification. Local deliveries arrive 1–2 business days after dispatch; outlying areas may take up to 5 additional days.

Dispatch Confirmation: Details on your order's readiness.
Tracking Info: Available for deliveries with trusted transport partners.

4. Collection or Delivery

Pick-Up: Visit your supplier location with ID and order confirmation.
Delivery: Via trusted transport partners with order tracking.

5. Returns & Exchanges

Contact us within 30 days of delivery. Flooring must be in original, unopened, resalable packaging. Customer covers return shipping costs & potential handling fees.

Return Window: 30 days post-delivery.
Condition: Original, unopened packaging only (includes leftover unopened boxes).
Exclusions: Sale items and Special Orders are non-returnable.

Why Special Orders? Flooring cut from rolls (broadloom carpet or sheet vinyl) is custom-sized for your room and cannot be returned or exchanged unless damaged or incorrect.

Measure & Wastage – Your Key to a Perfect Fit

Getting your measurements right is crucial for a smooth, stress-free installation and to ensure you order the correct amount of flooring.

Here are three ways to measure depending on your product – with detailed tips to avoid costly mistakes:

1. Measuring in Square Meters (m²)

For most plank, tile, and carpet tile products: laminate, vinyl planks/tiles, PVC tiles, engineered wood, bamboo flooring, and carpet tiles.

How to Measure: Length × Width = Area in m².
Accuracy: Measure to the nearest 1cm (0.01m).

Wastage to add:

Standard Rooms: Add 10%
Long & Narrow Areas (hallways): Add 15%
Herringbone or Complex Patterns: Add 20%

2. Products Sold by Running Meters

For broadloom carpets, sheet vinyl, artificial grass, and some rubber flooring.

How to Measure: Measure the longest length and widest width required.
Accuracy: Precision is critical — measure to the nearest millimeter.
Measure into Doorways: Always measure into doorways and under built-in fixtures.
Check Product Roll Width: Rolls come in specific widths (e.g. 2m, 3m, 3.66m, 4m, 4.2m).
Calculating Joins: If your room is wider than the roll, calculate total linear meters required factoring in pattern matching.

3. Measuring for Blinds

Essential for Venetian, roller, vertical blinds, and shutters.

Reveal Fit (Inside Mount): Measure inside width at top, middle, and bottom — use the smallest. Same for height.
Face Fit (Outside Mount): Measure the window opening plus desired overlap for full coverage.
Check for Obstructions: Note any handles, latches, tiles, or mouldings that might interfere.

Pro Tip: Double-check all measurements before ordering, measuring each dimension at least twice. Consider sketching a quick diagram of your room with measurements!

Your Flooring Decision Tools

We want you to feel confident choosing the perfect floor for your style and application.

Explore these seven helpful tools and pages on our website to make your decision easy:

1. Usage Classification Filter

Ensure your floor withstands traffic. Filter by usage rating (Residential, Light Commercial, Heavy Commercial).

Find floors for high-traffic areas.
Select durable options for busy homes.
Match floor to your specific needs.

2. Moisture Resistance Filter

Identify floors perfect for kitchens, bathrooms, and other damp areas.

Waterproof options for wet rooms.
Resilient materials for high-humidity zones.
Protect your investment from moisture damage.

3. Guarantee Filter

Filter by the length of the manufacturer's guarantee for peace of mind.

See floors with 10, 20, 25+ year guarantees.
Choose durable, long-lasting options.
Invest with confidence in quality.

4. Compare Button

See product specifications side-by-side on our product pages.

Directly compare features, specs, and prices.
Identify key differences easily.
Make informed feature-by-feature choices.

5. Product Page Tabs

Quickly access detailed info: Description, Specifications, and more.

Detailed product descriptions.
Key specifications at a glance.
All the essential details in one place.

6. Flooring Type Overview Pages

Get a quick understanding of a floor's construction, installation, pros, cons, and care.

Quick insights into materials.
DIY-friendliness and installation tips.
Key properties & quality details.

7. Comprehensive FAQ Pages

Deep dive into flooring types with accurate, easy-to-understand information.

Answers to common questions.
Detailed explanations of flooring aspects.
Research-friendly, informative content.

Pro Tip: Start with the filters and overview pages, then use the compare function for your top choices!

Colour Accuracy – See Your Flooring Clearly

We want your new floor to look as beautiful in your home as it does on screen.

Understand these key factors for the most accurate colour representation:

1. Screen Displays & Settings

Your computer monitor, tablet, or phone screen has its own calibration. This means colours can appear slightly different from one device to another.

Resolution & Calibration: Higher quality screens and proper calibration generally show more accurate colours.
Brightness & Contrast: Your personal settings can also influence how colours are perceived.
Colour Profiles: Different devices use different colour profiles (e.g., sRGB, Adobe RGB).

2. Lighting Conditions

The type of light in your room significantly impacts how flooring colour appears.

Natural Light: Differs throughout the day (morning vs. afternoon).
Artificial Light: Warm LED bulbs cast a yellowish tone, cool LEDs cast a blueish tone.
Room Ambience: Even furniture and wall colours can affect the perceived shade.

3. Our Commitment & Your Best Choice

We strive for the highest accuracy, but seeing it in person is always best.

Order a Sample: The most reliable way to check colour and texture.
Visit Showroom (if applicable): Experience the flooring in real-life settings.
Terms & Conditions: Acknowledge that minor variations are possible but aim for accuracy.

Pro Tip: Always order a sample! It's the best way to ensure the colour perfectly matches your home's lighting and decor.

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Our Price Match Guarantee

We're committed to giving you the best price on your new flooring. If you find the exact same flooring product advertised for less by another legitimate South African retailer, we'll match it under these conditions:

How our price match works

Exact Same Product: The product must be identical to ours (same brand, model, colour, size, construction). We'll determine if products are truly identical.
Proof of Lower Price: We require a valid, written quote from a VAT-registered South African flooring retailer, dated within the last 7 days, clearly showing their business details and the identical product.
Product Price Only: We only match the product's price. This excludes any accessories, transport costs, or bundled deals from the competitor's quote.
Minimum Quantity: Price matches apply only to quantities of 20m² or more of the identical product.
Stock Availability: All price matches are subject to current stock availability.
Verification: We reserve the right to verify the competitor's advertised price and the legitimacy of their quote and business.
Exclusions: This guarantee excludes clearance, liquidation, discontinued items, used products, bundle deals, wholesale prices and misprints.
Right to Refuse: We reserve the right to refuse any price match request that doesn't meet our terms, or if the competitor's price is below our cost price for the product.

How to request a price match

Submit your request and your proof of a lower price through our Help Centre or Contact page, and we'll take it from there.

Help Centre Contact Us